Did not get my rewards cross server tycoon

[N.030272743]

I am Jacob77 s28-bestialcage uf1 NGAMES i recharge 300$ US money and i got the augustus certificate and when tycoon finish i can not get the KRONOS HERO AND THE 30 K DIAMONDS... but why i finish top 1 place... l need help to get back my stuff ... i need supervisor or game master someone who will help me get my rewards...