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Ragnarok Journey Stop Notice & Compensation

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  • Ragnarok Journey Stop Notice & Compensation

    Dear players,

    Greetings!
    We are sorry to announce that Ragnarok Journey will cease operation. Ragnarok Journey has caught many players’ attention and won support of players shortly after its official release in 2017. it has brought lots of fun to everyone of you. We know that it is your continuous support and encouragement that keep us to overcome numerous difficulties over the last 1 year. No matter you are the user of Ngames or a Ragnarok Journey’ player, we would like to thank you for your long-term support.

    However, everything has to come to an end sometime. Since our contract with the game developer is about to expire and the future development of the game is terminated, we are sorry to inform you that Ragnarok Journey will cease operation on March 28. All game contents, top-up service will be shut down. Sorry for all the inconveniences that may have caused to you. For those who still own the top-up coins, we decide to give out compensation to minimize the loss.

    Specific service shutdown time and compensation are as follows:
    Mar 16. 2019
    Shut down top-up service

    Mar 16, 2019
    Players can apply for compensation.

    Mar 28.2019
    Shut down all servers

    Mar. 28, 2019
    Close compensation application. Compensation will be sent within 10 working days.

    Apr. 3, 2019
    Close game website, forum. From then on, Ngames will not accept or process any account, character and compensation related issues for Ragnarok Journey.

    About the Compensation
    To thank everyone’s support for Ragnarok Journey over the last 1 year, we will give out the uttermost compensation after March 28.
    Compensation Request Time: March 16, 0:00:01 –March 28, 2019,23:59:59
    Compensation Standard: 20% of your total top-up amount in history made for Ragnarok Journey will be converted into new game coins prorata.
    Game for compensation: Players can choose League of Angels to receive compensation
    For example: Player A’s has topped up 1,000 USD in Ragnarok Journey in history. After verifying his/her compensation request, the system will send game coins worth 200 USD (8000 Diamonds)to the game character player A chooses to receive compensation within 10 working days after March 28.

    Compensation procedure and method:
    1. Players need to submit a request to redeem Gold and can redeem after being verified by the official staffs.
    2. Information required for the request:
    Ragnarok Journey account name
    Sever
    Character name
    Gold topped up and 2 latest screenshots with top-up details.

    Note: The screenshots must be like these with the transaction id or others as it shows below. Or it is disqualified and you could not get the compensation rewards. Your request post will be ignored and deleted directly!
    Click image for larger version

Name:	R-1.png
Views:	38
Size:	233.5 KB
ID:	242
    Click image for larger version

Name:	R-2.png
Views:	29
Size:	170.6 KB
ID:	243
    League of Angels account.
    Server name with character created in League of Angels
    Character name in League of Angels
    3. When a request is submitted, the Ragnarok Journey account will be frozen. The converted game coins will be sent to the character specified in the request.
    4. Each account can only receive refund once from one character under the same account.

    Note:
    1. It is suggested to use the same account to receive Gold converted from Ragnarok Journey.
    2. The final interpretation right is reserved by Ragnarok Journey operation team.

    We sincerely hope that you will support and help the development of Ngames. Thank you!

    If you have questions or problems, please post below or email [email protected]

    Lastly, we hope you enjoy playing new games and get to know more friends!
    Ragnarok Journey Operating Group
    Feb.28, 2019
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