missing angel essence from recource tycoon

[N.025323215]

I have in Recource Tycoon win the extra rewards 1-200 also 7 chest with angel essence from 12 to 16. then i have done the 1 click open in inventory. But all chest with angel essence nothing given to me. Not 1 essence i have become, this is an great fail. I go to angel essence and see that i was nothing have become. in the forge synth is also nothing to see from my winning chests. Please give me my price back that i have won.

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[N.025323215]

Why do the support not answer about this problem in actual recource tycoon?

[N.025323215]

Tell me, are you kidding me right now? Now in the new Resource Tycoon the same shit again. That can not be true. What kind of idiots are you? You really don't get anything right. You really need the license to distribute games withdrawn. You're great at holding out your hand for money, but otherwise you just get shit together. I have won in Recource Tycoon the extra rewards 1-400 this time so also 6 chests with angel essence from 12 to 15. then I made the 1 click open in inventory. But all chests with angel essence gave me nothing again. That can not be now really already the 2nd time and the old I have not gotten until today I had also won at the last Tycoon. Not 1 essence I got, that is a big mistake. I go to angel essence and see that I did not get anything. There is also nothing in the blacksmith synth from my prize chests. Please give me back my prizes that I won. Server is S3 Claudia and player miroland.
You see all chests open. Nothing in Synth.

I can now for the 2nd time again do nothing although I have won the chests regularly, this is a mess